Service Calls
Easily manage your after-hours service calls
You no longer need an external answering service to professionally handle your after-hours service calls !
Automated management and tracking of service calls
Allow your customers the ability to quickly make service requests directly from your phone system, no matter what time it is, without having to rely on an external call answering service!
Standardization of service call taking
Filtering and classification of requests
Automatic notifications by text messages (SMS) and email
Better tracking and improved response time
Save money without losing control over your important calls!
It is now possible to properly manage your service calls 24/7, without resorting to an expensive external call-taking service. Until now, an external call-taking service was one of the only options available. In addition to high costs, the quality of communications, late responses, security and confidentiality also represent issues for companies wishing to offer a 24/7 emergency service.
Simplifying the processing of your service calls
1
Filtering requests
Filter urgent calls by checking the type of service and acceptance of an emergency rate, for example. The system also allows you to leave a message for non-urgent requests.
2
Notifications
Filter urgent calls by checking the type of service and acceptance of an emergency rate, for example. The system also allows you to leave a message for non-urgent requests.
3
Automated tracking
Filter urgent calls by checking the type of service and acceptance of an emergency rate, for example. The system also allows you to leave a message for non-urgent requests.
Reports and statistics
The system generates reports and statistics providing better visibility on service calls allowing for better monitoring by service supervisors.
Mobile application allows you to manage your service calls on the road
Our app, available for Apple iOS and Android mobile devices, allows technicians to quickly view service requests assigned to them. The app also allows them to communicate with customers without having to dial their number!
List of service requests with dynamic status
Easy access to service requests on smartphones and computers. Each user sees the requests assigned to them. No more forgetting, no more searching through emails and text messages.
Simplified reminders with easy call back
Plus besoins de se rappeler des numéros de rappel, le rappel de vos clients se fait automatiquement à partir de l'application. Permets d'éliminer les erreurs et simplifie le suivi des demandes.
Email and text message (SMS) notification
In addition to providing a simplified and easy-to-access view, the system notifies your employees by email and text message (SMS), according to your preferences.
Detailed view of service calls
Allows you to easily view all relevant recall request information from your smartphone and computer.
No problem, our solution can integrate with your current phone system.
