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Call Queue

Never miss an important customer call again!
With a call queue, you can answer more customers without adding “lines” or employees.
A phone call with a live person is still the preferred way for most customers.
Especially when a customer needs help or before placing an order

Improve your customers’ experience

Sometimes you can’t answer all of your calls instantly. Either because your employees are too busy or of low staffing periods.

Handle higher call volumes

Efficiently manage incoming calls through better resource management.

Control callers' waiting

A “live” dashboard shows the number of callers and the status of your agents.

Monitor your customer experience

Listen, whisper, and barge in calls for training purposes, or call escalation.

Key Features

Automatic Call Distribution

Send incoming calls to the right department or specific agent.

Supervised Queues

Monitor “live” calls for training, quality control, and call escalation.

Agents Availability

Agents can dynamically log in or out based on call volume.

Automatic Call Recording

Enable automatic call recording on a per queue or per-call basis.

Dashboard and Reporting

Help you measure and improve your customers’ experience.

CRM integration

Show important caller information from your CRM system.

Talk with an expert now

Let's face it, we have multiple form of communications to interact with our customers, suppliers and partners.

However, a phone call is still the preferred way when the conversation is important!

Give us a call!
1-877-345-8786