Call Queue
Never miss an important customer call again!
With a call queue, you can answer more customers without adding “lines” or employees.
A phone call with a live person is still the preferred way for most customers.
Especially when a customer needs help or before placing an order
Especially when a customer needs help or before placing an order
Improve your customers’ experience
Sometimes you can’t answer all of your calls instantly. Either because your employees are too busy or of low staffing periods.
Handle higher call volumes
Efficiently manage incoming calls through better resource management.
Control callers' waiting
A “live” dashboard shows the number of callers and the status of your agents.
Monitor your customer experience
Listen, whisper, and barge in calls for training purposes, or call escalation.
Key Features
Automatic Call Distribution
Send incoming calls to the right department or specific agent.
Supervised Queues
Monitor “live” calls for training, quality control, and call escalation.
Agents Availability
Agents can dynamically log in or out based on call volume.
Automatic Call Recording
Enable automatic call recording on a per queue or per-call basis.
Dashboard and Reporting
Help you measure and improve your customers’ experience.
CRM integration
Show important caller information from your CRM system.