Features
We have all the features you need, and more!
Discover our all-in-one business communications solution that improves the way businesses communicate with their customers, partners and employees, wherever they are.
System Features
Modernize your communications!
Don't let an outdated phone system diminish your productivity and customer experience!
Core Features
- Keep Your Numbers
- Local Numbers
- Toll-Free Numbers
- Number Transfer (Portability)
- E911 Notifications
- Directory
- International Calling
- PIN Protected
- Rate Confirmation
Mobility
- Cell Phone Integration
- Softphones
- Follow Me
- Call Forwarding
- Shared Desktop
- Email Notifications
- User Portal
Others
- Multi-site support
- Music/Message on hold
- Call recording
- Audio conferencing
- Operator console
- Fax sending/receiving
- SMS sending/receiving
- Microsoft Teams integration
Advanced Call Management
Interactive voice server
- Self-service navigation
- Multi-level menus
- Multilingual service
- Open/Closed/Holidays
- Promotional messages
- Out of hours services
Call Routing
- Called number
- Geolocation (CallerID)
- Time conditions
- Feature code
- Blocked phone numbers (blacklist)
Call Destinations
- Queues
- Ring Groups
- User Extensions
- Group Voicemail
- Virtual Fax Server
- Audio Conference
- Audio Messages
- All Phone Numbers
Call & Phone Features
Call Management
- Call Forwarding
- Call Hold/Resume
- Call Park
- Call Pickup
- Call Transfer
- Call Waiting
- Call Waiting Indicator
- HD Voice
- Do Not Disturb
- Transfer to Voicemail
- Hot Desk
- Status Light Indicator (BLF)
- Paging/Intercom
- Redial
- Dial fast
Voicemail
- User voicemail
- Group voicemail
- Missed call notifications
- Message waiting indicator
- Email notification
- Multiple greetings
Devices
- Desktop Phones
- Softphone (Android/iOS)
- Softphone (PC/Mac)
- Cordless Phones
- Conference Phones
- Analog Phones
- Intercoms
- Door Entry/Access Control Systems
- Self-Provisioning
- Complimentary Company Logo
(on supported devices)
Call Center Features
Call Queues
- Multiple Queues
- Skills-Based Routing
- Agent Login/Logout
- Queue Caller ID Prefix
- Automatic Call Recording
Supervisor Features
- Queue Dashboard
- Agent Status Override
- Call Monitoring
- Whisper Call
- Call Barge
- Call Steal
Statistics & Reports
- Call Center Dashboard
- Queue Statistics
- Agent Dashboard
- Call Volume Received
- Average Talk Time
- Average Wait Time
- Abandoned Call Volume
- Abandoned Wait Times
Administrative Features
Administration Portal
- System Health
- Quality Gauge
- System Settings
- User Settings
- Password Reset
- Call Recordings – Global
- Call Statistics – Global
User Portal
- Phone Setup
- Visual Voicemail
- Welcome Message
- Follow Me
- Call Forwarding
- Call Recordings – Users
- Call Statistics – Users
- Smartphone Auto-Provisioning
Analytics & Reports
- Detailed Call Log
- Call Statistics
- Real-Time Call Status
- Data Export