Advanced analytics dashboard, graphs, and reports
Extract key performances indicators through detailed call records metrics like call volume, call duration, hold time, speed of answer, and many more.
Perfect to monitor the effectiveness of marketing campaigns and to quickly adjust resources levels to meet demands.
With our advanced analytics features, you can…
Analytics helps you make informed business decisions
Turn call data into actionable information to gain a competitive edge by improving your customer experience.
Generate customizable call activity reports
Measure and compare the performance of agents, departments, business locations, and even marketing campaigns.
Every call counts
Access and listen to call recordings directly from our call detail records reports.
Analytics – Key Features
Call Detailed Records
The system keeps detailed information about each call into your business, including time to answer, call duration, hang-up cause, message left and recordings.
A supervisor can monitor live calls statistics and agents’ status at any time. Supervisors can monitor, whisper, or barge in any calls. Perfect for “live” quality control and call escalation.
You can easily filter Detailed Call Records by call direction, status, caller ID, call destination and/or extension.
Save call data in PDF reports to distribution and or archiving. You can also export call data in CSV format for further analysis and visualization in Excel.
Contact us to learn more about our analytics features