Features
We have everything your need, and more!
Discover the all-in-one business communications solution improving the way business connects with their customers, partners and employees wherever they are.
System Features
Features
- Keep Your Numbers
- Local Numbers
- Toll-Free Numbers
- Number Porting
- E911 Notifications
- Phonebook
- International Calls
- PIN-Protected
- Rate Confirmation
Mobility
- Smartphone Integration
- Softphones
- Follow-me
- Call Forwarding
- Hot Desking
- Email notifications
- User Portal
Others
- Multisites support
- Music/Message-on-Hold
- Call Recording
- Audio Conferencing
- Operator Console
- FAX Send / Receive
- SMS Send / Receive
- Microsoft Teams Integration
Advanced Call Management
Auto Attendant
- Self-Service Navigation
- Multilevel Menus
- Multilingual Support
- Open/Close/Holidays
- Promotional Messages
- After-Hours Services
Call Routing
- Called Number
- Geolocation (CallerID)
- Time Conditions
- Feature Codes
- Blocked Caller List
Call Destinations
- Call Queues
- Ring Groups
- User Extensions
- Group Voicemail
- Virtual FAX Server
- Audio Conference
- Audio Messages
- Any Phone Number
Call & Phone Features
Gestion des appels
- Call Management
- Call Forward
- Call Hold/Resume
- Call Park
- Call Pickup
- Call Transfer
- Call Waiting
- Call Waiting Indicator
- HD Voice
- Do Not Disturb
- Forward to Voicemail
- Hot Desking
- Line Status (BLF)
- Paging / Intercom
- Redial
- Speed Dial
Voicemail
- User Voicemail Box
- Group Voicemail Box
- Missed Calls Notifications
- Message Waiting Indicator
- Voicemail-to-Email
- Multiple Greetings
Supported Devices
- Desk Phones
- Softphone (Android/iOS)
- Softphones (PC/Mac)
- Cordless Phones
- Conference Phones
- Analog Phones
- Intercoms
- Door/Access Systems
- Auto-Provisioning
- Free Company Logo
(only supported devices)
Call Center Features
Call Queues
- Multiple Queues
- Skill-based Routing
- Agent Login/Logout
- CallerID Queue Prefix
- Automatic Call Recording
Supervisor Features
- Queue Dashboard
- Agent Status Override
- Call Monitoring
- Call Whispering
- Call Barge-in
- Call Stealing
Statistics & Reports
- Call Center Wallboard
- Active Queue Statistics
- Agent Status Dashboard
- Answered Call Volume
- Average Talk Time
- Average Wait Time
- Abandoned Call Volumes
- Abandoned Wait Times
Administrative Features
Administration Portal
- System Health
- Voice Quality Gauge
- System Settings
- User Settings
- Reset Passwords
- System-wide Call Records
- System-wide Call Statistics
User Self-Care Portal
- Phone Configuration
- Visual Voicemail Box
- Voice Greatings
- Follow-me
- Call Transfer
- User Call Records
- User Call Statistics
- Smartphone Provisioning
Analytics & Reporting
- Call Detail Records
- Call Statistics
- Real-Time Calls Status
- Data Export