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Features

We have everything your need, and more!
Discover the all-in-one business communications solution improving the way business connects with their customers, partners and employees wherever they are.

System Features

Features

  • Keep Your Numbers
  • Local Numbers
  • Toll-Free Numbers
  • Number Porting
  • E911 Notifications
  • Phonebook
  • International Calls
    • PIN-Protected
    • Rate Confirmation

Mobility

  • Smartphone Integration
  • Softphones
  • Follow-me
  • Call Forwarding
  • Hot Desking
  • Email notifications
  • User Portal

Others

  • Multisites support
  • Music/Message-on-Hold
  • Call Recording
  • Audio Conferencing
  • Operator Console
  • FAX Send / Receive
  • SMS Send / Receive
  • Microsoft Teams Integration

Advanced Call Management

Auto Attendant

  • Self-Service Navigation
  • Multilevel Menus
  • Multilingual Support
  • Open/Close/Holidays
  • Promotional Messages
  • After-Hours Services

Call Routing

  • Called Number
  • Geolocation (CallerID)
  • Time Conditions
  • Feature Codes
  • Blocked Caller List

Call Destinations

  • Call Queues
  • Ring Groups
  • User Extensions
  • Group Voicemail
  • Virtual FAX Server
  • Audio Conference
  • Audio Messages
  • Any Phone Number

Call & Phone Features

Gestion des appels

  • Call Management
  • Call Forward
  • Call Hold/Resume
  • Call Park
  • Call Pickup
  • Call Transfer
  • Call Waiting
  • Call Waiting Indicator
  • HD Voice
  • Do Not Disturb
  • Forward to Voicemail
  • Hot Desking
  • Line Status (BLF)
  • Paging / Intercom
  • Redial
  • Speed Dial

Voicemail

  • User Voicemail Box
  • Group Voicemail Box
  • Missed Calls Notifications
  • Message Waiting Indicator
  • Voicemail-to-Email
  • Multiple Greetings

Supported Devices

  • Desk Phones
  • Softphone (Android/iOS)
  • Softphones (PC/Mac)
  • Cordless Phones
  • Conference Phones
  • Analog Phones
  • Intercoms
  • Door/Access Systems
  • Auto-Provisioning
  • Free Company Logo
    (only supported devices)

Call Center Features

Call Queues

  • Multiple Queues
  • Skill-based Routing
  • Agent Login/Logout
  • CallerID Queue Prefix
  • Automatic Call Recording

Supervisor Features

  • Queue Dashboard
  • Agent Status Override
  • Call Monitoring
  • Call Whispering
  • Call Barge-in
  • Call Stealing

Statistics & Reports

  • Call Center Wallboard
  • Active Queue Statistics
  • Agent Status Dashboard
  • Answered Call Volume
  • Average Talk Time
  • Average Wait Time
  • Abandoned Call Volumes
  • Abandoned Wait Times

Administrative Features

Administration Portal

  • System Health
  • Voice Quality Gauge
  • System Settings
  • User Settings
  • Reset Passwords
  • System-wide Call Records
  • System-wide Call Statistics

User Self-Care Portal

  • Phone Configuration
  • Visual Voicemail Box
  • Voice Greatings
  • Follow-me
  • Call Transfer
  • User Call Records
  • User Call Statistics
  • Smartphone Provisioning

Analytics & Reporting

  • Call Detail Records
  • Call Statistics
  • Real-Time Calls Status
  • Data Export

Talk with an expert now

Let's face it, we have multiple form of communications to interact with our customers, suppliers and partners.

However, a phone call is still the preferred way when the conversation is important!

Give us a call!
1-877-345-8786