All Features

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System Features

Features

Mobility

Others

Advanced Call Management

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Auto Attendant

  • Self-Service Navigation
  • Multilevel Menus
  • Multilingual Support
  • Open/Close/Holidays
  • Promotional Messages
  • After-Hours Services

Call Routing

  • Called Number
  • Geolocation (CallerID)
  • Time Conditions
  • Blocked Caller List

Call Destinations

  • Call Queues
  • Ring Groups
  • User Extensions
  • Group Voicemail
  • Virtual FAX Server
  • Audio Conference
  • Audio Messages
  • Any Phone Number

Call & Phone Features

Call Management

  • Call Forward
  • Call Hold/Resume
  • Call Park
  • Call Pickup
  • Call Transfer
  • Call Waiting
  • Call Waiting Indicator
  • HD Voice
  • Do Not Disturb
  • Forward to Voicemail
  • Hot Desking
  • Line Status (BLF)
  • Paging / Intercom
  • Redial
  • Speed Dial

Voicemail

  • User Voicemail Box
  • Group Voicemail Box
  • Missed Calls Notifications
  • Message Waiting Indicator
  • Voicemail-to-Email
  • Multiple Greetings

Supported Devices

  • Desk Phones
  • Softphone (Android/iOS)
  • Softphones (PC/Mac)
  • Cordless Phones
  • Conference Phones
  • Analog Phones
  • Intercoms
  • Door/Access Systems
  • Auto-Provisioning
  • Free Company Logo
    (only supported devices)
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Call Center Features

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Call Queues

  • Multiple Queues
  • Skill-based Routing
  • Agent Login/Logout
  • CallerID Queue Prefix
  • Automatic Call Recording

Supervisor Features

  • Queue Dashboard
  • Agent Status Override
  • Call Monitoring
  • Call Whispering
  • Call Barge-in
  • Call Stealing

Statistics & Reports

  • Call Center Wallboard
  • Active Queue Statistics
  • Agent Status Dashboard
  • Answered Call Volume
  • Average Talk Time
  • Average Wait Time
  • Abandoned Call Volumes
  • Abandoned Wait Times

Administrative Features

Administration Portal

  • System Health
  • Voice Quality Gauge
  • System Settings
  • User Settings
  • Reset Passwords
  • System-wide Call Records
  • System-wide Call Statistics

User Self-Care Portal

  • Phone Configuration
  • Visual Voicemail Box
  • Voice Greatings
  • Follow-me
  • Call Transfer
  • User Call Records
  • User Call Statistics
  • Smartphone Provisioning

Analytics & Reporting

  • Call Detail Records
  • Call Statistics
  • Real-Time Calls Status
  • Data Export

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