Montréal 514-645-4597    Québec 418-266-2222    Sherbrooke 819-300-1565 info@s2t.ca

Call Management

Take Control of your Incoming Calls

Efficiently handle your incoming call volume with our advanced call management features.

advanced call routing

Our advanced Call Management features help businesses

Deliver a better callers’ experience. Handle higher call volume with the same staffing level.

1) Set Call Routing rules

Automatically direct incoming calls based on a set of rules. Rules can be as simple or as detailed as you want.

Voice / SMS / FAX

Choose the call destination based on call types: voice calls, SMS messages, or FAX.

Dialed Number

Use a speficic phone numbers to route callers directly to groups or departments.

CallerID Area Code

Route calls to the closest branch office based on the area code of the caller.

Time Conditions

Route callers based on your operating hours and holiday schedule.

2) Choose how you want to greet your callers

Use one of these options, or a combination, to greet callers and route calls.

Announcements

Play audio messages to greet callers and at any point during the call flow.

Live Receptionist

Give a personal touch with a live person answering callers.

Automated Assistant

Let callers choose where they want their call directed with menus.

3) Send Callers to specific destinations

Route callers to a specific group, department, or business location.

Branch Office

Route calls to a specific location with one main phone number.

 

Call Queue

Place callers in prioritized queues to be answered by the next available agent.

Ring Groups

Ring multiple phones to be answered by anyone in the group.

Group Voicemails

Group voicemail boxes are accessible by anyone in a specific department.

Or route callers to specific users, voicemail, mobile or external numbers.

User Extension

A specific user and based on their follow-me settings.

User Voicemail

Directly to a user or group voicemail, without ringing a phone first.

User Smartphone

Transfer calls directly to the assign mobile phone number of a user.

External Number

Seamlessly forward calls to an external phone number.

System-wide Blocked Caller List

The system includes a “Blocked Caller List” that you can use to filter undesirable callers. You can direct the system to return a busy signal, reject the call or send it directly to voicemail.

Call Management – Use Cases Examples

Multilingual Greetings and Menus

Let users choose their preferred language to navigate menus. The CallerID Area Code can be used to prioritize which default language to use.

After-hour Service Calls

Combining Time Conditions and Interactive Menus, the system can automatically handle and confirm after-hours emergency service calls and send calls based on the on-call duty schedule.

Follow the Sun Call Center

With Time Conditions and Call Queues, the system can automatically route calls to agents in different time zones. This way you can offer extended support hours.

We can design a unique incoming call flow for your business

Contact Us

Montréal
514-645-4597

Québec
418-266-2222

Sherbrooke
819-300-1565

info@s2t.ca

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Specialists in Technology Transformation