Add an new channel for your customers to interact with your business
SMS/Text messaging is fast becoming the preferred channel for simple communications.
Perfect for a wide variety of use cases across multiple industries. From customer engagement, appointment reminders and confirmation, and marketing campaigns.
Text messaging from your business phone number
Use your main phone number to send and receive texts. Or use a dedicated number just for texting. Either way, it won’t interfere with your regular voice phone calls.
Send updates and quick replies via text messaging. Use your business number, not your employees’ cell phones. The system keeps a history of your text messages.
With Business SMS / Text messaging, you can…
Improve your customers' experience
Let clients connect with your business in the way they’re most comfortable with.
Have various employees answer incoming messages
Send incoming SMS messages to a specific user or through a call queue.
Keep an history of SMS conversations
Easily start a new conversation or continue existings conversation.
Business SMS – Key Features
One business phone number
Use your primary or a dedicated phone number to interact with customers via SMS/Texts.
Route your SMS/Texts messages to a Call Queues. Have available agents respond to messages.
Detailed Text Messaging Records
Keep a history of previous conversations. Improve your responses to new inquiries, based on past interactions.
Send and receive Text/SMS messages from any device. Available on your desk phones, softphones, and via the web.
Talk with an expert about our Business SMS capabilities