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Business communications working in hybrid mode

Business communications working in hybrid mode

The events of 2020 have shaken up businesses and the world of work in general. From day to day, all the employees, who could perform their tasks remotely, worked from home. For the employee, telework brings flexibility in working hours, gaining autonomy and eliminates...
Why use a Softphone?

Why use a Softphone?

You have no doubt noticed that more and more things in our lives are now “virtual”. Business communication is no exception, users requiring more and more flexibility must equip themselves with a virtual telephone (or Softphone) to keep the pace. What is a...
Why do you need an Interactive Voice Response?

Why do you need an Interactive Voice Response?

Phone systems today offer many features and each vendor names them in different ways. Some will name it Interactive Voice Response (IVR) an Interactive Voice Menu, an Interactive Voice Server, an “auto attendant”, a virtual receptionist or “virtual attendant”, etc. An...
IP phone, which one to choose?

IP phone, which one to choose?

There are many IP phones on the market. Most of them are compatible with each other, but not all offer the same functions and options. So, it’s easy to get the wrong model if you don’t take the time to understand the nuances and assess your needs. IP...

Système téléphonique traditionnel (PBX) versus Cloud PBX

Auparavant, une entreprise souhaitant acquérir un système téléphonique devait réaliser un investissement en capital important. Les principaux fabricants; Avaya (Nortel, Lucent), Mitel, Toshiba, Panasonic, etc., ont fourni une multitude d’équipements offrant des...
Traditional Phone System (PBX) versus Cloud PBX

Traditional Phone System (PBX) versus Cloud PBX

Previously, a company wishing to acquire a telephone system had to make a significant capital investment. The main manufacturers; Avaya (Nortel, Lucent), Mitel, Toshiba, Panasonic, etc., provided a host of equipment offering more or less similar functionality, however...