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CONNEX Service

Must-read information to get the maximum benefit from all the features included in your business phone system.

Your Channel Account Representative is:

Stéphane Lamarre

514-645-4597 x101

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Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

System Documentation

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User Guide

Information on how to use your phone system for calling features and more. This guide is a must-read for all users of the system.

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Administrator Guide

Information on how to manage and adjust your phone system parameters. Requires system administrative access to use the features described in this guide.

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Analytics & Reporting Guide

The Analytics & Reporting tools give you access, manipulate and visualize your call data (incoming, outgoing, and internal) in customizable dashboards, graphs, reports.

Call Queue Documentation

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Agent User Guide (french version)

Information for agents on how to control your availability to answer calls (log in and out).  Also how to accept or reject a call. This guide is a must-read for all agents.

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Supervisor Administration Guide (french version)

Information on how to manage and adjust your call queues. Also covers how to monitor your call queues activities, run reports and analyze call queue statistics. Requires Call Queue Supervisor access to use the features described in this guide.

IP Phone User Guides

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Grandstream GRP 2600 series

Online Quick Reference guides for Grandstream GRP2600 Series desk phones.

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Grandstream GXP 2100 series

Quick Reference guidesn/business-phone-system/ for Grandstream GXP2170 & GXP2135 desk phones.

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Grandstream GXP 1600 Series

Quick Reference guides for Grandstream GXP1630 & GXP1625 desk phones

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Grandstream GAC-2500

Quick Reference guide for the Grandstream GAC-2500 Conference Room phone.

Softphones User Guides

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Grandstream GRP 2600 series

Online Quick Reference guides for Grandstream GRP2600 Series desk phones.

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Desktop Softphone Installation Guide

Desktop Softphone installation guide for windows.

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Desktop Softphone Quick User Guide

Desktop Softphone Quick User Guide for Windows

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Grandstream GAC-2500

Quick Reference guide for the Grandstream GAC-2500 Conference Room phone.

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