Call Queue

Never miss a customer calling!

With a call queue, you can answer more customers without adding “lines” or employees.

Talk with an expert

A phone call with a live person is still the preferred way for most customers

Especially when a customer needs help or before placing an order

Never turn away a caller…

Sometimes you can’t answer all of your calls instantly. Either because your employees are too busy or of low staffing periods.
With a call queue, there are no more busy signals or lost calls.

Place your important calls in a queue,
instead of long ring time or sending them to voicemail.

They will be automatically distributed to the next available agent.

You can play promotional announcements while they wait.

Improve wait time by having agents log in or out based on call volume.

Improve your customers’ experience

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Handle higher call volumes

Efficiently manage incoming calls through better resource management.

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Control callers' waiting

A “live” dashboard shows the number of callers and the status of your agents.

Monitor your customer experience

Listen, whisper, and barge in calls for training purposes, or call escalation.

Key Attributes of our Call Queue Feature

call queues

Automatic Call Distribution

Send incoming calls to the right department or specific agent.

supervised call queues

Supervised Queues

Monitor “live” calls for training, quality control, and call escalation.

agent availability

Agents Availability

Agents can dynamically log in or out based on call volume.

call recording

Automatic Call Recording

Enable automatic call recording on a per queue or per-call basis.

dashboard and reporting

Dashboard and Reporting

Help you measure and improve your customers’ experience.

crm customer information

Display Customer Information

Show important caller information from your CRM system.

Talk with a specialist

Technology Transformation Specialist