A phone call with a live person is still the preferred way for most customers
Especially when a customer needs help or before placing an order
Never turn away a caller…
Sometimes you can’t answer all of your calls instantly. Either because your employees are too busy or of low staffing periods.
With a call queue, there are no more busy signals or lost calls.
Place your important calls in a queue,
instead of long ring time or sending them to voicemail.
They will be automatically distributed to the next available agent.
You can play promotional announcements while they wait.
Improve wait time by having agents log in or out based on call volume.
Improve your customers’ experience
Handle higher call volumes
Efficiently manage incoming calls through better resource management.
Control callers' waiting
A “live” dashboard shows the number of callers and the status of your agents.
Monitor your customer experience
Listen, whisper, and barge in calls for training purposes, or call escalation.
Key Attributes of our Call Queue Feature
Automatic Call Distribution
Send incoming calls to the right department or specific agent.
Monitor “live” calls for training, quality control, and call escalation.
Agents can dynamically log in or out based on call volume.
Automatic Call Recording
Enable automatic call recording on a per queue or per-call basis.
Dashboard and Reporting
Help you measure and improve your customers’ experience.
Display Customer Information
Show important caller information from your CRM system.
Let us know how we can help
Technology Transformation Specialist