Information on how to use your phone system for calling features and more. This guide is a must-read for all users of the system.
Information on how to manage and adjust your phone system parameters. Requires system administrative access to use the features described in this guide.
Analytics & Reporting Guide
The Analytics & Reporting tools give you access, manipulate and visualize your call data (incoming, outgoing, and internal) in customizable dashboards, graphs, reports.
Call Queue Documentation
Agent User Guide (french version)
Information for agents on how to control your availability to answer calls (log in and out). Also how to accept or reject a call. This guide is a must-read for all agents.
Supervisor Administration Guide (french version)
Information on how to manage and adjust your call queues. Also covers how to monitor your call queues activities, run reports and analyze call queue statistics. Requires Call Queue Supervisor access to use the features described in this guide.
IP Phone User Guides
Grandstream GXP 2100 series
Quick Reference guidesn/business-phone-system/ for Grandstream GXP2170 & GXP2135 desk phones.
Grandstream GXP 1600 Series
Quick Reference guides for Grandstream GXP1630 & GXP1625 desk phones
Quick Reference guide for the Grandstream GAC-2500 Conference Room phone.
Technology Transformation Specialist