Montréal 514-645-4597    Québec 418-266-2222    Sherbrooke 819-300-1565 info@s2t.ca

Documentation

User & Administrator guides

Must-read information to get the maximum benefit from all the features included in your business phone system.

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System Documentation

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User Guide

Information on how to use your phone system for calling features and more. This guide is a must-read for all users of the system.

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Administrator Guide

Information on how to manage and adjust your phone system parameters. Requires system administrative access to use the features described in this guide.

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Analytics & Reporting Guide

The Analytics & Reporting tools give you access, manipulate and visualize your call data (incoming, outgoing, and internal) in customizable dashboards, graphs, reports.

Call Queue Documentation

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Agent User Guide (french version)

Information for agents on how to control your availability to answer calls (log in and out).  Also how to accept or reject a call. This guide is a must-read for all agents.

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Supervisor Administration Guide (french version)

Information on how to manage and adjust your call queues. Also covers how to monitor your call queues activities, run reports and analyze call queue statistics. Requires Call Queue Supervisor access to use the features described in this guide.

IP Phone User Guides

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Grandstream GXP 2100 series

Quick Reference guides for Grandstream GXP2170 & GXP2135 desk phones.

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Grandstream GXP 1600 Series

Quick Reference guides for Grandstream GXP1630 & GXP1625 desk phones

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Grandstream GAC-2500

Quick Reference guide for the Grandstream GAC-2500 Conference Room phone.

Can’t find the answer you are looking for? Do not hesitate to contact us.

Contact Us

Montréal
514-645-4597

Québec
418-266-2222

Sherbrooke
819-300-1565

info@s2t.ca

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Specialists in Technology Transformation