The events of 2020 have shaken up businesses and the world of work in general. From day to day, all the employees, who could perform their tasks remotely, worked from home.

For the employee, telework brings flexibility in working hours, gaining autonomy and eliminates travel time.

For employers, telework has increased human resource flexibility, reduced absenteeism and reduced operating costs. They can also better attract and retain labor.

Despite the advantages of teleworking, face-to-face work remains necessary for certain people or for certain tasks. Whether for logistical constraints to improve working conditions, most companies are forced to adopt a more flexible model; offer their employees the “hybrid mode” which gives everyone the flexibility to work at home or in the office.

Technological challenges

From a technological point of view, working in hybrid mode adds certain complexities that lead to changes in the information technology infrastructure. When it comes to corporate communications, hybrid mode also brings a lot of challenges:

  • Flexibility; employees should be able to use the same communication / collaboration tools and be reachable the same way, wherever they are.
  • Security; the security and confidentiality of communications are important issues for companies when the employee works outside the corporate network. Also, residential networks are often the gateway to malicious attacks. the security and confidentiality of communications should not be an issue when the employee works outside the corporate network. Home networks are often the gateway to malicious attacks.
  • Quality; communications between users and customers should not be degraded depending on the workplace.
  • Productivity; all communication functions should always be available. An employee’s productivity should not be affected by whether they are at home or in the office.
  • Reliability and resilience; the communications system should provide an enterprise grade level of service while being equipped with a failover system in the event of failure of any component of the corporate or residential network.

The solutions

The cell phone, Microsoft Teams, and Zoom enabled businesses to respond quickly during the 2020 crisis by making telecommuting possible. However, these solutions, sometimes temporary, do not always solve all the challenges mentioned above.

Integrated IP telephony (VoIP) and unified collaboration (UC) solutions are the key to working in hybrid mode. Some offer the flexibility, economy, productivity and simplicity needed in hybrid mode. Please note, not all business IP telephony providers offer the same benefits. Take the time to compare the solutions available to you and validate the features and design. Better, seek advice from an expert in the field.

Contact an S2T specialist today for advice on working in hybrid mode.