by Francois Laflamme | Aug 30, 2021 | articles
The events of 2020 have shaken up businesses and the world of work in general. From day to day, all the employees, who could perform their tasks remotely, worked from home. For the employee, telework brings flexibility in working hours, gaining autonomy and eliminates... 
by Francois Laflamme | Aug 18, 2021 | articles
You have no doubt noticed that more and more things in our lives are now “virtual”. Business communication is no exception, users requiring more and more flexibility must equip themselves with a virtual telephone (or Softphone) to keep the pace. What is a... 
by Francois Laflamme | Aug 17, 2021 | articles
It’s very easy to build an IVR that degrades the customer experience. Here are some things to consider when designing your interactive voice menu. 1- Offer too many options to the menus Avoid confusing callers with more than 5 options. Human memory has a... 
by Francois Laflamme | Aug 17, 2021 | articles
Phone systems today offer many features and each vendor names them in different ways. Some will name it Interactive Voice Response (IVR) an Interactive Voice Menu, an Interactive Voice Server, an “auto attendant”, a virtual receptionist or “virtual attendant”, etc. An... 
by Francois Laflamme | Aug 17, 2021 | articles
There are many IP phones on the market. Most of them are compatible with each other, but not all offer the same functions and options. So, it’s easy to get the wrong model if you don’t take the time to understand the nuances and assess your needs. IP...